Return & Exchange

We want you to love your Silsilaa purchase. If you're not completely satisfied, here's how we can help:

Exchange Policy

We offer exchanges within 7 days of delivery for:

• Faulty or damaged items
• Incorrect items received
• Missing components (tags, accessories, etc.)

Conditions for Exchange:

✔ Item must be unused, unwashed, and in original condition
✔ Original tags and packaging must be intact
✔ Exchange request must be initiated within 7 days of delivery

How to Initiate an Exchange

1. Contact us immediately at:
   📧 info@silsilaa.pk
   📞 +92 320 2900031
2. Provide:
   • Order number
   • Photos of the issue (damage/wrong item)
   • Images of the original packaging
3. Once approved:
   • We'll arrange for a replacement
   • Or issue a store credit (valid for 60 days)

Non-Exchangeable Items

❌ Custom-made or altered items
❌ Products without original tags/packaging
❌ Items damaged after delivery

Damaged or Defective Items

If your item arrives damaged:

1. Do not discard packaging - we need photos
2. Contact us within 24 hours of delivery
3. We'll arrange a replacement at no extra cost

Refund Policy

We currently offer exchanges or store credit only. Refunds in original payment method are not available.

Important Notes

• Customer is responsible for return shipping costs unless the error is ours
• All exchange approvals are at Silsilaa's discretion
• No exchanges after 7 days of delivery

For any questions, please contact our customer care team. We're happy to help!