Shipping Policy

Nationwide Delivery (Pakistan)

🚚 Processing Time:

• 1-3 business days for stitched items
• 3-7 business days for unstitched items

📦 Delivery Time:

• Lahore: 1-3 business days
• Other Major Cities: 2-5 business days
• Remote Areas: 5-7 business days

💰 Shipping Rates:

• Free delivery on all orders

Order Tracking

📲 You’ll receive:

• Order confirmation email with tracking number
• SMS updates on major delivery milestones
• Contact information for carrier support

Important Notes

🔸 Address Accuracy: Double-check your shipping address – we’re not responsible for incorrect addresses
🔸 Delivery Delays: During holidays/sales, processing may take 1-2 extra days
🔸 Contact Us: For urgent orders, email info@silsilaa.pk for special arrangements

Damaged/Missing Packages?

If your package arrives damaged or incomplete:

1. Keep all packaging materials
2. Take photos immediately
3. Email us within 24 hours at info@silsilaa.pk

We’ll resolve your issue within 3 business days!